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Terms and Conditions

Terms and Conditions


At Norvic Training (UK) Ltd we use your contact details to remind you of when refresher/requalification training may be due. We also use it to tell you about relevant upcoming training courses and special offers. We will not without your express permission pass on your details to third parties for the purposes of direct marketing. 

You can read our Data Protection and Privacy Policy here

Our Legitimate Interest Form can be found here LIA001

Norvic Training share data with the below external partners as per our data protection and privacy policy, please see link below to their privacy policies.

Qualsafe Awards Privacy Policy

(our current accrediting body for First Aid, Food Safety and Health & Safety courses)

Smart Messenger Privacy Policy

(our current marketing messenger service used to send email marketing messages to those that have consented to receive them)


In these terms and conditions of trading, 'Norvic' means Norvic Training (UK) Ltd; 'client' means the person(s), company or organisation for whom the services of Norvic are provided; 'student' means the individual nominated by the client to attend a Norvic course as a delegate.

1. FEES / HIRE CHARGES                      

Fees and Hire Charges are valid for thirty days from date of quotation.

2. CANCELLATION                         

Norvic reserve the right to cancel or postpone any pre-advertised course or room hire. If this becomes necessary, as much notice as possible will be given and the Client will be offered a choice, with due consultation, of either (a) a full refund if the course/hire has not yet commenced, (b) a proportionate refund if the course/hire has commenced but not yet finished or (c) an alternative date to commence or complete the course as appropriate.

In circumstances where the Client requests cancellation of an already reserved place or places on a course, no fees will be payable, provided that not less than 21 days written notice is given to Norvic prior to the course commencement. If less than 21 days written notice is given, Norvic reserve the right to make an appropriate charge for administrative and other expenses as follows:

14 - 20 days written notice prior to course commencement - 25% of the course fee.        

7 - 13 days written notice prior to course commencement -50% of the course fee.         

Less than 7 days written notice prior to course commencement -100% of the course fee.

In exceptional circumstances, and at the discretion of Norvic, a reserved place or places on a course may be postponed rather than cancelled. In this circumstance the client must immediately commit to transferring the student to a similar Norvic course to be run at a later date. Transfer of students to another similar course will be confirmed in writing to the Client and cancellation fees will be waived. Postponement of a reserved place or places on a course can only take place on one single occasion. Further postponement of an already postponed place or places will be treated as a cancellation and will be subject to a cancellation fee of 100% regardless of the amount of written notice which is given by the Client.

Norvic requires not less than 3 working days notice of cancellation of a room hire. In all other circumstances the customer will be charged at the full rate for the room hire. Please confirm all cancellations and amendments in writing.


Notwithstanding the provision of 2 (above), if any student fails to attend a course or part of a course on which a place has been reserved for them fees in respect of that student will be payable in full, however:  (a) if the course on which a place has been reserved has not yet commenced, a substitute student may be nominated  (b) if the course on which a place has been reserved has already commenced, but for exceptional reasons the student has not been able to complete the course, an alternative date will be offered to enable the student to complete the remaining part of the course. ‘Exceptional circumstances’ means sudden illness, injury or compassionate grounds.

Norvic reserve the right to refuse admittance to a delegate to a course on the grounds of late arrival where this would adversely affect the ability of the delegate or group to complete that course.   


The Client is responsible for ensuring that any student selected to undertake a Norvic training course conforms to the pre-course requirements as laid down by Norvic (see www.norvictraining.co.uk). Failure to comply with pre-course requirements may result in the student being withdrawn from the course or the issue of their certificate of qualification being held back until such time as the requirements are met.           

5. DISCLAIMER                         

Norvic shall not be held liable for any loss, damage, expense, injury or delay of any kind to the Client or student of the Client or any third party by any act, default or omission howsoever caused, except insofar as such liability cannot be excluded by law.            

6. ALTERATION                         

Norvic reserve the right to amend these terms and conditions without prior notification. These terms and conditions shall be governed by English law and any alterations, modifications or extensions affecting the above clauses shall not be valid unless agreed by Norvic and acknowledged in writing.                 

7. CERTIFICATION                         

Please note that certificates will not be issued until payment has been received in full for a booking.    

8. LATE PAYMENT                         

We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. The late payment interest rate is currently the Bank of England reference rate plus 8%, an administration charge of £70 will be added for debts over £1000.

Norvic Training, Bowthorpe Hall, Bowthorpe Hall Road, Norwich, NR5 9AA

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