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QA Level 3 Award in Emergency First Aid at Work (RQF)

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"Superb course, the best I have attended. I feel much more confident about using the first aid procedures covered and I am sure I will retain all the information, excellent."

Course Aims

To provide delegates with the training, skills and knowledge in emergency first aid and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.

Suitable For

Any person nominated by their employer as an Appointed Person in the workplace.

Course length

1 day


Temporary physical impairment - In situations where employers inform
training providers that an employee attending an FAW / EFAW course has a
temporary physical impairment, it may be sensible to advise them to defer
training until the individual is fit. If this is not possible and the student
has a temporary physical impairment, affecting for example mobility, a training
provider can temporarily accommodate this during training. For example, a knee
injury may prevent CPR training as the person is unable to kneel on the floor,
so the training could be delivered at waist height. If you have any queries do contact us for advice.


All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Course Venue

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).


  • Role and responsibility of first aider
  • Introduction to first aid
  • The recovery position
  • Heart attack
  • Choking
  • Burns and scalds
  • Incident management and safety
  • Basic life support
  • Adult and paediatric resuscitation
  • Use of AED
  • Control of bleeding and shock
  • Simple record keeping and first aid equipment

“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.

“Lots of hands on role play, was a very good way to learn."

"The best first aid course (my 7th) I've done."

Course Dates

Norvic Training, Bowthorpe Hall, Bowthorpe Hall Road, Norwich, NR5 9AA

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