Customer Service

How is your customer service? 

If you feel you can’t answer “excellent” to any of the following, maybe you would like your team to have some customer service training. We offer half-day courses at our Cambridge Centre. 

Q Do customers have a clear idea of the service they can expect from you?
Q Do you gather high quality information about your customers and what they want on a regular basis?
Q Can you be contacted easily?
Q Do you have competent and well-trained staff?
Q Do you respond quickly to queries and requests?
Q Do you welcome complaints? (if you don’t know what is wrong you can’t put it right)
Q Do you involve your customers in the development of products and services?


To discuss your training needs without obligation please do contact us online or

call us on 01223 441487

Norvic Training, Bowthorpe Hall, Bowthorpe Hall Road, Norwich, NR5 9AA

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